MD88 Casino Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

MD88 Casino takes our responsibility to the privacy of every member and platform user seriously. This Privacy Policy is designed to give you a clear and comprehensive understanding of how we handle your personal data — from how it is collected and what it is used for, to who it may be shared with and how it is protected.

This Policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, the primary legislation governing the processing of personal data in the context of commercial transactions in Malaysia. As a platform operating for the Malaysian market, md88 casino fully comply with the requirements of the PDPA and the data protection principles set out therein.

This Privacy Policy applies to:

• All visitors to md88casino.asia, whether or not they have registered as members.
• All registered members using the casino, Sports Betting, or any other feature within the platform md88 casino.
• Individuals who contact our customer support team via live chat, email, or WhatsApp.
• All interactions with the md88 casino platform across any device, including laptops, smartphones, and tablets.

By using the platform md88 casino, you consent to us processing your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

Md88 casino collects various types of data depending on how you interact with our platform. Below are the categories of data we collect and the reasons for collecting them:

2.1 Data You Provide Directly

2.2 Automatically Collected Data

When you use the platform md88 casino, our systems automatically record certain technical information required to ensure the platform operates correctly and securely:

• IP Address: Used to detect general location, prevent unauthorised access, and meet geographic compliance requirements.
• Device Information: Device type, operating system, smartphone model, and browser version — used to optimize your md88 casino platform experience on your device.
• Session Data: Login and logout times, session duration, pages visited — used for account security and platform usage analysis.
• Game Data: Records of all bets, wins, and losses — required for game integrity and dispute resolution.
• Transaction Data: Complete records of all deposits and withdrawals — required for financial compliance and auditing purposes.

2.3 Data from Third Parties

During the identity verification and fraud prevention process, md88 casino may receive information about you from appointed third-party KYC service providers, e-wallet providers (such as Touch 'n Go, GrabPay, Boost, or ShopeePay) in connection with transactions you initiate, and financial institutions in cases of bank verification via FPX (Maybank2u, CIMB Clicks, and other banks).

Md88 casino uses your personal data solely for legitimate and reasonable purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating and managing your md88 casino account, processing registrations, and verifying your identity.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow QR and FPX, and managing your winnings withdrawals.
• Service Delivery: Ensuring all games — including slots, live casino baccarat, roulette, and Sports Betting — function correctly and deliver a seamless experience.
• Legal Compliance: Meeting the KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements mandated under Malaysian law.
• Platform Security: Detecting and preventing fraud, unauthorized access, bonus abuse, and other suspicious activity.
• Service Communications: Sending important account-related notifications such as transaction confirmations, security alerts, and policy updates.
• Customer Support: Providing effective assistance when you contact the md88 casino support team via live chat, email, or WhatsApp.
• Platform Enhancement: Analysing usage patterns on an aggregate basis (without identifying individuals) to improve md88 casino's features and overall platform experience.
• Marketing Communications: Sending promotional information, bonuses, and special offers — only where you have given explicit consent, with the option to unsubscribe at any time.

Md88 casino does not sell your personal data to any third party. However, in the course of our legitimate business operations, there are certain circumstances under which your data may be shared with the following parties:

4.1 Appointed Service Providers

We engage certain companies to help us deliver services to you. These include game providers (such as Evolution Gaming, Pragmatic Play, and PG Soft), payment processors for e-wallets and FPX, KYC and identity verification service providers, and cloud infrastructure and security providers. All these providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.

4.2 Legal Requirements & Regulatory Compliance

Md88 casino may disclose your personal data to the relevant authorities when:

• Required under applicable Malaysian law or by court order.
• Required to assist in investigations into financial crime, fraud, or money laundering.
• Required to comply with lawful requests from the Securities Commission Malaysia, Bank Negara Malaysia, or other enforcement agencies.

4.3 Business Transfer

In the event of a merger, acquisition, or transfer of md88 casino's business assets to another entity, user data may be transferred as part of that transaction. You will be notified before your data is transferred and becomes subject to a different privacy policy.

The security of your personal data is an absolute priority at md88 casino. We continually invest in the latest security infrastructure to ensure your data is protected against ever-evolving threats. The security measures we have in place include:

• 256-bit SSL Encryption: All communication between your browser and md88 casino's servers is protected using TLS 1.3 with 256-bit encryption — the highest security standard in the industry.
• Encrypted Passwords: Your password is never stored in plain text. We use salted hashing to ensure passwords cannot be recovered, even by our own staff.
• Strict Internal Access Controls: Only staff who genuinely need access to specific data to perform their duties are permitted to do so — with a strict "least privilege" access principle enforced across the organisation.
• 24/7 Security Monitoring: Automated monitoring systems operate around the clock to detect suspicious activity, unauthorised access attempts, and other security threats.
• Regular Security Audits: md88 casino conducts regular penetration testing and security audits by independent third parties to identify and patch vulnerabilities before they can be exploited.
• Secure Data Backup: Your data is regularly backed up to a secure, separate location to ensure prompt recovery in the event of a technical failure.

While we take all reasonable steps to protect your data, no security system can guarantee absolute 100% protection. You also play an important role in keeping your account secure — use a strong password, do not share your login credentials, and log out after each session, especially on shared devices.

Md88 casino retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. General retention period guidelines are as follows:

• Active account data: Retained for the duration your account is active, and for several years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years following the date of the transaction, in line with the requirements of the Companies Act and Malaysia's anti-money laundering legislation.
• KYC documents: Retained for the period required by applicable AML/KYC compliance obligations, typically a minimum of 5 years after the business relationship ends.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Marketing data: Retained until you withdraw consent or request deletion.

When your data is no longer needed and there is no legal obligation to retain it, md88 casino will securely delete or anonymise that data.

Md88 casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.

7.1 Types of Cookies We Use

• Essential Cookies (Strictly Necessary): Required for the md88 casino platform to function properly. This includes login session cookies and security settings. These cookies cannot be disabled without affecting the platform's core functionality.
• Preference Cookies: Saves your preferences such as interface language and display settings, so you don't have to reconfigure them every time you visit md88 casino.
• Analytics Cookies: Helps us understand how users interact with our platform on an aggregate, anonymised basis. This data is used solely to improve the md88 casino user experience.
• Security Cookies: Helps detect and prevent fraudulent activity, such as suspicious login attempts or abnormal usage patterns.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform. md88 casino. Please refer to your browser's help guide (Chrome, Safari, Firefox, Edge) for instructions on how to manage cookies.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and md88 casino's commitment to your privacy, you have the following rights:

Platform md88 casino is strictly limited to users aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

Should we discover that we have collected personal data from an individual under the age of 18 without appropriate age verification, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered or used the md88 casino platform should contact us immediately at support@md88casino.asia.

Md88 casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, evolving legal requirements, or platform improvements. The "Last Updated" date at the top of this page will always show the date of the most recent revision.

For material and significant changes to how we handle your personal data, we will provide appropriate notice — whether by registered email, an in-platform md88 casino notification, or a prominent banner on our website — at least 14 days before the changes take effect.

Continued use of the platform md88 casino after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way md88 casino handling your personal data, please reach out to us through the following channels:

We are committed to addressing all privacy-related enquiries and complaints seriously and professionally. If you are not satisfied with our response, you have the right to escalate your complaint to the Department of Personal Data Protection Malaysia.